Yoo Refund & Returns Policy

Refund & Returns Policy

At yoo shy life, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- For hygiene and safety reasons, we cannot accept returns of opened skincare, cosmetics, or wellness products.
To initiate a return, please contact us at 📧 14rc1u6x@nqmo.com with your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the product arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos of the product and packaging.
We will arrange a replacement or issue a full refund, including shipping fees.

Non-Returnable Items

Opened or used cosmetics, skincare, and wellness products.
Gift cards and promotional items.

Contact Us

For any questions regarding returns or refunds, please reach out to us:
📧 14rc1u6x@nqmo.com